Contact us at 216.468.5200 or info@accelerationsystems.com

technical support

Acceleration Systems provides the support you need

The Acceleration Systems’ bandwidth optimization Support page is a great place to locate information about our products and services. From here you will be able to access our Self Help tools including guides, manuals, and our Knowledge Base and FAQ. We also provide information regarding deployment, management, and best practices for the RBA. You will also find detailed information regarding how our bandwidth optimization solutions work within varying network types including private networks. Learn more about our consulting options and how we can best assist you from start to finish. Finally, you can discover our User Communities to connect with other RBA users.

The Performance Assessment Tool, (PAT) is Acceleration Systems’ benchmarking tool for determining the results of optimization on the attached WAN connection of an RBA. PAT determines the difference in throughput between the WAN and LAN connections and shows the effects of optimization on the “Last Mile” of a network connection.

For those of you who have need of custom WAN setup scenarios you can relax as well, we have a definitive guide that will walk you through setting up each section of the RBA’s powerful features here.

Still need more? We are here to help! Acceleration Systems has a top of the line Technical Staff, not just a call center to answer your questions or even assist with your deployment. Want us to completely configure it for you? We can do that as well with hourly or contract support services. Let’s get you to the right place to get the help you need!

As an Acceleration Systems client, you may access your client portal and open a new ticket or view your current tickets at any time, this is a great way to manage your support needs.

Not sure how the Acceleration Systems’ bandwidth optimization and Internet acceleration solutions will fit in your network? Unsure if your network will need custom configurations? Check out some of the basic network configurations to find out.

Get support.

Administrative Support

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For administrative support to assist in changing your device rate plan, transfers, billing questions and the like, you can contact us two ways:

Phone: (216) 468-5200, Option 2

Email: Send an email and a ticket will automatically be generated to quickly get your issue in the hands of our friendly staff that will assist you.

Technical Support

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For technical support dealing with issues on installation, configuration, or troubleshooting, you can contact us two ways:

Phone: (216) 468-5200, Option 3

Email: Send an email and a ticket will automatically be generated to get your issue routed to the right staff of network geeks and guru’s that will assist you.

Custom Development

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For custom development that is completely out of the box to fit your individual need, contact us. You can contact us two ways:

Phone: (216) 468-5200, Option 5

Email: Send an email and a ticket will automatically be generated to have our R&D team look at your special case needs and help evaluate the possibilities.