Contact us at 216.468.5200 or info@accelerationsystems.com

Knowledge Base and FAQ

Acceleration Systems Knowledge base and FAQ

If you are looking for answers in how to setup your RBA please check out the following links.

Self-Help

If you still have questions, contact us.

Browse F.A.Q. Topics

General Knowledge

  • Have a question that you don’t see listed here?
    Feel free to ask we’ll get right back to you. Drop us a line and ask your question.
    Technical Support
    For Technical Support dealing with issues on installation, configuration, or troubleshooting, you can contact us two ways:
    Phone: (216) 468-5200, Option 3
    Email: Send an email to techsupport@accelerationsystems.com and a ticket will automatically be generated to get your issue routed to the right staff of network geeks and guru’s that will assist you.
  • Your pricing is based on the number of users, do I get fined or charged extra for going over my subscribed users?
    Our decision on user-based pricing was built on the concept of being as fair and as competitive in this bandwidth optimization market as we could be. Every device that connects to the internet makes a certain number of connections per application use. An Outlook/Exchange application will typically use about 16 connections, a web page can typically use six to eight connections, a VoIP phone uses from two to eight typically depending on usage and so on. We looked at today’s average user and realized most users typically use two to three devices such as a VOIP phone, a cell phone, and a desktop computer or laptop. Some of these devices have more user applications running simultaneously and some running less. Our competitors will tell you to think 10 connections per device and then charge extra if you go over, which you most certainly will exceed. A typical laptop/desktop has 30-40 simultaneous connections going at any given time. Let’s make it easy and average this out in your favor.  A modern typical user has about 3 devices with varied amounts of applications running. This averages out to be about 50-75 concurrent connections at a time. So we’ll say typically one user = no more than 100 connections, so that is the way we based our model. Our systems will monitor the number of connections per device and average usage. It will also show if you are using more concurrent connections than anticipated, and if that happens an account representative will contact you to discuss whether you are using the appropriate plan. We won’t automatically charge you an exorbitant overage fee like others do.
  • Does the RBA have WiFi?
    The base model RBA6 does not have WiFi in itself, but an access point can be plugged into it or your switch. We also offer the RBA6W, which has a built-in 802.11 B/G/N chip and two antennas for just $75.00 more
  • Is the RBA portable? Can I take the RBA with me on the road?
    Yes, the RBA is portable. And yes, anywhere you have a DHCP based Internet connection that does not require login you can plug the RBA into it and receive your services in a default configuration with ease. Just plug in a WAN connection and plug your laptop into the LAN port and you’re up.

RBA Installation

  • Can I use multiple WAN connections on the RBA?
    High Availability (HA) has become a standard in mission critical environments so we made sure we could accommodate it. Yes, you can have two WAN connections on the RBA and can program the unit to either route traffic based on filtering or load balancing. You can just use them to make sure you have HA so your Internet is up when you need it most.
  • My network LAN has many devices manually configured on a subnet already, can I re-use that subnet so I don’t have to reprogram my LAN devices?
    Yes, the RBA’s DHCP server can be custom configured to the subnet you are currently using so a complete rework of your LAN is not necessary. You can set the scope and reservations as with any other DHCP server. You can also set up a relay to another DHCP server to handle your DHCP requests.
  • How do I know if my modem/router is providing DHCP or Static IP’s?
    Command prompt for DHCP or Static IPsThe answer is relatively simple, plug a computer or laptop directly into your current modem or router and turn off any wireless connections. If you see the network icon down in the lower right-hand side of your screen spinning and notifying you that it is acquiring a DHCP address, then you connected to the Internet and are running DHCP. To verify this, open a command prompt on the desktop and type in “ipconfig /all”, your Ethernet adapter should return data like this: If line 4 shows that DHCP is enabled on your Ethernet adapter and you receive an “IPv4 Address” that is anything other than 169.xx.xx.xx you are receiving DHCP from that router. Note a 169.xx.xx.xx address from Windows means that your computer did not receive an address.
  • What are the default WAN/LAN settings?
    By default the WAN Ethernet port (Port 1) is set to receive DHCP from your modem. The LAN ports by default are set to LAN 1/Port 2: 10.42.100.1, LAN 2/Port 3: 10.42.101.1, LAN 3/Port 4: 10.42.102.1, LAN 4/Port 5: 10.42.103.1 for easy segmenting of your network.
  • I made changes to the RBA and know I can’t communicate with it any longer, what do I do?
    Acceleration_Systems_RBA_Back_RedSimple fix here.  You can perform a hard reset using the recessed button on the back of the RBA and it returns to default operations (use a paperclip). The system will also automatically backup your configuration changes to allow you to revert back to settings that worked previously.  
  • Do I need to know a specific CLI to make changes?
    No, our interface is all Web GUI point and click. Obviously, there are advanced network configurations that require basic to advanced router setup knowledge and skills, but you can use just the features you need and or want without learning a CLI. Don’t have router administrator skills? No worries, our technical support department can make the necessary changes for you.
  • I have static IP’s with routing and NAT, can I still use the RBA?
    Yes, the RBA is fully featured and allows you to program your type of Internet connection. Static IP’s from your WAN connections, as well as your LAN ports, enables DHCP to be custom configured by you for your subnets or set to relay, NAT, State Tables, custom routing, firewall, and filtering can all be implemented with ease.
  • Can I simply plug in the RBA between my modem and router and your system work?
    Acceleration Systems' Remote Business AcceleratorYes, in most cases customers with standard Internet connections, such as DSL, cable, U-verse, satellite, have a modem that connects to the Internet and a router to connect the LAN or local network and receives DHCP addressing/routing automatically from the modem. Our default setup works the same way, just plug in Port 1 to your modem and it will accept the DHCP address the modem provides. Plug in Port 2 to your router and our system will pass a DHCP address to your router and your internet connection is up.    
  • Do I need to use another router after the RBA to setup my LAN?
    No, the RBA is a fully functional router that can replace your existing router. With default settings, the RBA will pass DHCP addresses to all your local computers and devices and route traffic to the Internet. In most cases you will find that our RBA has more features, capability, and power than your typical SOHO router.

Traffic Flow

  • How dependable is your firewall, really?
    Our firewall is a state-of-the-art stateful firewall. Our software is able to provide most of the functionality of common commercial firewalls, and many times more. It has successfully replaced every big name commercial firewall you can imagine in numerous installations around the world, including Check Point, Cisco PIX, Cisco ASA, Juniper, Sonicwall, Netgear, Watchguard, Astaro, and more.
  • Can I prioritize traffic for QoS?
    Absolutely, you can prioritize traffic for QoS. The RBA has built-in capabilities for adjusting and prioritizing traffic. The best part is that our acceleration technology implements a dynamic QoS that actually learns your traffic needs and self-adjusts to make sure things like your VOIP phone traffic come through nice and clear.
  • Can anyone else see my data that flows through the AS’s systems?
    No, the traffic that flows through the RBA is still designated for send and receive to the connection you are making and back to your WAN IP address. Although we may strip out package headers and cache data for you, this data is not accessible to anyone else, any more than other traffic being routed across the Internet. If your company has specific security needs, you can purchase your own private SPOC though so you can ensure that only your traffic is passed through the cloud device providing you with a completely private circuit.
  • Is all WAN traffic accelerated through the RBA?
    Most, but not all. No, the RBA will accelerate only traffic that is not encrypted. Traffic that is encrypted, such as VPN traffic, cannot be read through the RBA and therefore, cannot be parsed through the accelerator. This type of traffic is simply passed through to your ISP and allowed to communicate over its normal paths.
  • What is Data Offload and why is it so important?
    Data Offload is the amount of traffic that the RBA saved you from running across your Internet connection. This is traffic that you have seen before and don’t need to receive again in order to load a page or file. By using deduplication of repetitive data, we can reduce the amount of bandwidth used through your ISP. This can have serious impact on reducing both the amount of bandwidth needed and associated costs from your ISP.

Troubleshooting

  • What if the RBA goes down, do I lose all Internet connectivity?
    No, when the RBA is powered down the system is designed to allow pass-through of all traffic. In this state you will not receive any acceleration benefit, but your Internet traffic will continue. *Note – If you are using a router on the LAN side you may need to reboot that router in order for it to receive a new IP address from the ISP’s modem/router, but it is not necessary to disconnect the RBA’s Ethernet ports for data to pass through it.  
  • I’m using the RBA and I lost Internet connectivity, what should I do?
    First, remember that the RBA is not your Internet provider, if you are using a modem/router on the WAN side try plugging in a DHCP enabled laptop or computer directly into that and see if you get Internet, if an Internet connection cannot be made your problem is probably related to an Internet outage from your provider. Check with your ISP. Second, try rebooting your modem/router and see if that restores Internet connectivity at the modem/router, if so reboot the RBA and if you have a router inline after the RBA, reboot it as well. Typically in a default configuration this will restore most Internet outages when the provider is not down. Lastly, if your ISP modem/router is up, but traffic is not passing through the RBA, please give us a call and we’ll be happy to help you sort it out.

    Technical Support
    For Technical Support dealing with issues on installation, configuration, or troubleshooting, you can contact us two ways:
    Phone: (216) 468-5200, Option 3
    Email: Send an email to techsupport@accelerationsystems.com and a ticket will automatically be generated to get your issue routed to the right staff of network geeks and guru’s that will assist you.

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